FAQs


ASK Italian Gift Cards

Q: Where can I spend my Gift Card? What can I buy with my Gift Card?
A: Gift cards can be used in full or part payment in any of the ASK Italian restaurants across the UK.
Q: Do I get the full value I load onto the ASK Italian gift card?
A: There are no hidden charges, what you load on to the card is yours or your recipients to spend. However the value on the card must be spent within 18 months of the value being added.
Q: How can I pay for my ASK Italian gift card if I order it via the internet?
A: You can pay by debit or credit card when you order via the internet, your card is not sent out until your payment has been received.
Q: How will my ASK Italian gift card be delivered?
A: Please see delivery information for further details.
Q: Can I use my ASK Italian gift card straight away?
A: All cards are activated if purchased from a store or via the internet. The best way to check if your card is ready to use is to check your balance on our balance checker. If your card shows a balance, then it is activated.
Q: How do I activate my ASK Italian gift card?
A: If you are purchasing the gift card from a store, they will activate it at the cash desk. If you are purchasing online then in some instances a card will be issued unactivated and a notification will be given giving instructions on how to activate the card.  You can check to see if your ASK Italian gift card is already activated by clicking here and checking your balance, if you have a balance then your gift card is ready to use!
Q: Can I send a ASK Italian gift card directly to someone else?
A: Yes you can. We deliver to anywhere in the mainland UK. You can include a personal message.
Q: What is the ASK Italian gift card packaged in?
A: If you buy a ASK Italian gift card via the internet, the gift card will be sent in a gift envelope. You can add a personal message to your delivery note.
Q: Can I add more money on to my ASK Italian gift card?
A: You can add more money on to your ASK Italian gift cards via the restaurants only.
Q: I’ve placed my order for a ASK Italian gift card online, when should I expect to receive the cards?
A: Please click here for delivery information.
Q: I need a ASK Italian gift card today, is it possible to process my order immediately?
A: We recommend you purchase an e-voucher via http://www.askitaliangiftvouchers.co.uk
Q: I have purchased a ASK Italian gift card but have decided it is a not suitable gift for the friend I had in mind. Can I get a refund?
A: Sorry but no, we are unable to offer refunds.
Q: Do I have to spend the full value on my ASK Italian gift card all in one go?
A: No, you may make as many transactions as you like until the value on the card is spent.
Q: My ASK Italian gift card has expired, what do I do?
A: Once your ASK Italian gift card has expired it is not possible to reactivate the card. You have 18 months from the date of purchase to use the funds on the card. Any balance left on the card after this date will be deducted.
Q: How can I check my ASK Italian Gift Card balance?
A: To check the balance on your ASK Italian Gift Card call 01344 989931 or click here.
Q: What are the Gift Card Terms & Conditions?
A: Click here to be taken to the T&C’s page.
Q: Can I receive cash back on funds I have placed in my Gift Card?
A: No your Gift Card may be redeemed at ASK Italian restaurants and may not be exchanged for cash.
Q: What happens if my Gift Card is lost, stolen or damaged?
A: You should treat your gift card as cash. ASK Italian cannot replace or reimburse the balance if the Card is lost, stolen or damaged.
Q: I have purchased my ASK Italian gift card online – will my statement show ASK?
A: No, your debit/credit card statement will show NGC Corp Group Europe Ltd.
Q: Can I overspend on the ASK Italian gift card?
A: No it is not possible to spend more than the value on the card because the ASK Italian gift card is a pre-paid card not a credit card.
Q: If I don’t have enough money on my gift card to cover the whole of my bill can I part pay with the gift card and part alternative payment?
A: Yes, you can pay as much as you like from your gift card. For example if you have £10 on your gift card and your bill is £20 you can pay £5 from the gift card and pay the remaining £15 in cash or with a debit or credit card.
Q: Should I tell the waiter I want pay by gift card at the beginning of my meal or when I receive my bill?
A: Your waiter only needs to know you are spending a gift card when your bill arrives. You do not need to tell him when you are placing your order.
Q: My ASK Italian gift card has arrived with no value on it, how can I check how much is on my card?
A: Click here to see your balance. You will need your card number and security pin number to access your gift card on-line. Your security pin can be revealed by scratching off the silver waxy cover on the back of your gift card. Please remember that if you are giving the card away to someone it’s probably best not to scratch off the silver panel!
Q: When I received my ASK Italian gift card the silver waxy cover over the security pin number had been removed, what shall I do?
A: Please call the ASK Italian gift card centre on 01344 989931. Monday to Friday (excluding Bank Holidays) between 9am – 5pm.
Q: Where do I find my Gift Card PIN number?
A: The 4 digit PIN number can be found on the reverse of the Gift Card underneath the scratch off panel.
Q: I have checked my balance and have found there is no value on my card.
A: Please call the ASK Italian gift card centre on 01344 989931. Monday to Friday (excluding Bank Holidays) between 9am – 5pm.
Q: I have a query regarding my Gift Card, who should I contact?
A: Please call the ASK Italian gift card centre on 01344 989931. Monday to Friday (excluding Bank Holidays) between 9am – 5pm who will be happy to assist with your query.
Q: Can anyone use my Gift Card?
A: Yes because your name doesn’t appear on the card. The Gift Card can be used by you or given to anyone you choose.
Q: Are Gift Cards sold in specific denominations?
A: No, Gift Cards can be purchased for any amount, subject to the following limits: 
  • Minimum amount £5
  • Maximum balance of £250
  • Sales through the website are in Sterling only
Q: How many Gift Cards can I use during one transaction/purchase?
A: You can use as many different Gift Cards during a single transaction as required but the same Gift Card cannot be used twice within the same transaction.
Q: Where can I purchase a Gift Card?
A: You can buy Gift Cards from our restaurants and online by clicking here, and at some High Street retailers including ASDA.
Q: What happens when all the card value is used? Should I throw the card away?
A: Yes, once the card value is used then you should destroy the card.
Q: Who should I contact to make a bulk purchase of Gift Cards?
A: If you are a business or organisation wanting to make a bulk purchase of Gift Cards then please contact 01344 989931.